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Once you confirm your order, you'll receive an email confirmation from Kona that your order has been received and the bike is available to ship to the Kona dealer of your choice.
Shipping, assembly and handling are included, except for bicycles priced under $1000, which have an additional $50 freight charge.
In some cases, your Kona dealer will have the correct bike, size and color in stock and will be able to prepare your bike for pick up within 2 business days.
Otherwise, the bike will be shipped within 2 business days of receiving your order by UPS ground freight.
Delivery by UPS ground freight to the Kona dealer of your choice takes 2-5 business days.
Once they receive it, the Kona dealer will professionally assemble the bike for pickup within 2 business days.
Throughout this process, Kona Ride Online staff will be in touch with you to keep you informed of the progress of the shipment and assembly.
Your Kona dealer will also be in touch with you in case you wish to add any accessories or make any modifications to your Kona bike.
When you pick up your Kona bike, your Kona dealer will inform you about safely operating and maintaining the bicycle before you head off on your first ride.
Please remember to collect the owner's manual and touch-up paint and to register your warranty online.
You can extend the warranty of the frame for the lifetime of the original owner if you register within 3 months of purchasing the bike.
Bikes will be shipped from our Factory headquarters in Ferndale, Washington.
Airfreight and home delivery options aren't available at this time. The sales tax applicable to the state where you pick up your Kona will be added to the total purchase price.
Please be certain of your final purchasing decision, as there's a 20% re-stocking fee to cover the cost of re-packing, and returning the Kona bike.
This decision must be made before riding the bike as we only accept returns in a pristine, unridden condition.